Privacy Policy

Last Updated: September 2024

1. Introduction

At Infonex Pty Ltd, we are committed to safeguarding your privacy while using our Retrieval-Augmented Generation (RAG) system. This Privacy Policy explains how we collect, store, and use the data you provide when interacting with our system, particularly the questions you submit.

2. Data We Collect

When you interact with our RAG system, we collect and store the following types of data: - User Questions: We store the questions or queries you submit to our system for the purpose of improving our services and providing relevant responses. - Metadata: We may also collect metadata such as timestamps, session details, and general usage patterns for system optimization and analytics.

3. How We Use Your Data

The data collected is used for the following purposes: - Service Delivery: To provide accurate and context-aware responses using our RAG system. - Service Improvement: To enhance the performance and accuracy of our system by analyzing the types of questions submitted. - Research and Development: For improving our algorithms, response mechanisms, and overall system capabilities. - Data Retention: User questions are stored in our database for continuous improvement of services.

4. Sharing Your Data

We do not share your data with third parties except: - When required by law. - To trusted third-party service providers assisting with system operations, with strict privacy controls in place.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights concerning your data: - Access: You can request access to the data we store about you. - Correction: You may request correction of any inaccurate data. - Deletion: You may request the deletion of your data from our systems. To exercise any of these rights, contact us at team@infonex.com.au.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated via our website or email, and the revised policy will become effective immediately upon posting.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at team@infonex.com.au.

Terms of Use

Last Updated: September 2024

1. Acceptance of Terms

By using our RAG system, you agree to these Terms of Use. If you do not agree with these terms, please do not use the service.

2. User Responsibilities

You agree to the following: - Providing Accurate Information: You agree to provide accurate and lawful questions or data when interacting with the system. - Appropriate Use: You agree not to use the system for illegal, harmful, or malicious purposes. This includes submitting inappropriate, offensive, or illegal content.

3. Intellectual Property

All intellectual property related to the system, including content generated by the system, is owned by Infonex Pty Ltd or our licensors. You are granted a non-exclusive, non-transferable license to use the system for personal or business purposes, subject to these terms.

4. User Data Storage

The questions you submit are stored in our database for the purpose of improving the RAG system and providing you with better responses. We retain the right to store your questions as long as necessary for our legitimate business interests or as required by law.

5. Termination of Use

We reserve the right to suspend or terminate access to our system at any time without prior notice if we determine that you have violated these Terms of Use or have engaged in improper use of the service.

6. Limitation of Liability

We strive to ensure that our system is available and functioning properly, but we cannot guarantee uninterrupted access. The system is provided as is without warranties of any kind, express or implied. We are not liable for any damages resulting from the use of the system, including but not limited to loss of data, business interruption, or system failures.

7. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Any changes will be communicated via our website or email. Your continued use of the system following any changes constitutes your acceptance of the updated terms.

8. Governing Law

These Terms of Use are governed by the laws of Australia. Any disputes arising out of the use of this system will be handled by the courts in Australia.

9. Contact Information

If you have any questions regarding these Terms of Use, please contact us at team@infonex.com.au.